Bonaverde Berlin- Repair Package - US
Before anything, have you seen our How-To videos here?
If the videos don't help, just purchase the 'Repair Pack' and this will start the process for you to send your Berlin for repair!
You can always get in touch with our team if you feel like chatting before sending off your Berlin - You can reach us at firstname.lastname@example.org
*When you checkout, please provide a short description of what happened and/or what is not working in the text box provided.
**We will send you an email with a PDF of your return label along with simple instructions to clean and pack your machine for shipping.
When the machine arrives at our maintenance center:
Each machine sent will be inspected and repaired by an experienced technician. Should any additional information be needed the technician will reach out to you by email. We will supply you with a new machine via priority mail (DHL, FedEx, etc) and provide a tracking number so you can know when to expect it. This way you don't have to go long without those crucial cups of coffee!
If the machine has needed repair due to manufacturer error, we will cover all costs associated with repair including postage.
If the machine is beyond repair, we will work with you on an appropriate solution.